Palm Beach: (561) 659-5113
Dominican Republic: (809) 523-2273

Questions and Answers

Q1: I have a verbal agreement to rent a villa. Should I buy my airline tickets now?
A: Only finalize your travel arrangements after you have confirmation that the villa owner has signed the rental contract with your villa rental specialist.

Q2: My villa rental does not come with a golf cart. Is that a problem?
A: If your villa does not come with a golf cart, it is not a problem. You can either rent one, rent-a-car, hire a taxi for the day or by the hour or rent bicycles or scooters.

Q3: Can I drink the local water?
A: Even though Casa de Campo has its own water supply that is filtered, it is recommended that you don’t drink the water from the tap. Your villa rental provides bottled water for you to drink during your stay. You can also buy bottled water within the resort at the Hotel, golf Courses, Dude Ranch, Shooting Facility, Playa Minitas, Marina and Altos de Chavon.

Q4: Does my villa rental come with staff and do I really need the staff every day? Should I tip the staff?
A: Yes, all of our villa rentals come with staff and they make your vacation effortless! Breakfast is cooked, house is cleaned, and beds are made. You can even hire them, where not included, after hours to help you with dinner.
The villa staff is exceptionally hard working and dedicated to your total enjoyment. They are committed to offer you their excellent service with a smile. Tipping is not mandatory but always welcome to the extent that you consider reasonable (we can also give you bullet points as a guideline for tipping your villa staff)
Most personnel assigned to work in the villa you rent are expected to work between 8/9am-5pm everyday while the villa is rented. Most villas, between 1-3 bedrooms, will have at least 1-2 staff members assisting with cleaning duties and cooking (light local fare i.e.: breakfast, lunch and Dominican cuisine), chefs are available upon request.
Most villas may have more or less staff assigned to it based on the owners’ historical rental experience. If you have the need for a certain number of staff or any extra personnel (i.e. nannies, babysitters, extra-cleaning, lifeguards, chauffeurs, personal security or chefs) for any particular reason, please inform your Casa de Campo Real Estate (CDCRE) rental coordinator and we will do our best to assist in fulfilling all of your requests.

Q5: Should I make reservations for meals, activities such as golf tee times before arriving at Casa de Campo?
A: During the high season (and particularly during the most popular holidays) we highly suggest booking any and all reservations prior to your arrival, as this will ensure you the best possibility of enjoying all activities and events as you wish to and at the time of your choosing.. You can go on line to, and click on resources, then e-magazines where you will find our Casa de Campo phone directory. Or call our office in the US 305-433-3244 or in the Dominican Republic at 809-523-2273 for help, tips and answers to questions.

Q6: When and where buy the grocery?
A: About groceries or grocery shopping services, we do advise that you shop upon arrival, for the basics that you will need (i.e. breakfast & lunch foods and beverages) as most villas do not include any groceries, cooking spices, alcohol, beverages nor ice. We have our own supermarket called National, located in our Marina (Operating hours: M-TH 9-8pm, Fri-Sat. 9-9pm & Sun. 9-6pm) or you can hire a car service to escort you to the local supermarket in La Romana, called Jumbo.

Q7: What do I need to do so I can enter the resort with no delays?
A: Pre registered with the resort before you arrive by filling out the reservation form that is attached to your rental agreement and sending it to your rental specialist to be processed. The fee will be US$ 20/night per adults (15+ years old) and US$ 10/night per children (between 10 to 14 years old). Children below 10 years old are free. Resort registration fee is subject to change.

Q8: What do I get for paying the registration fee?
A: Each registered person will receive an ID card with an expiration date. The ID card will grant them access to the resort, as well as the various facilities, including: • Access to Equestrian Center • Access to Shooting Center • Access to Tennis Courts • Access to Casa de Campo Spa • Access to golf courses and advance tee times reservations at applicable rates • Use of Fitness Center at villa owner’s preferential rates • Use of towels and chaise lounges at the pool in the main hotel area and Minitas Beach • Use of courtesy internal hotel guest transportation • Access to discounts, special offers and promotions for private rental guests in hotel’s restaurants, sports facilities and activities. • Access to the services of Central Romana Medical Center

Q9: What to bring with us? What are the do’s and don’ts?
A: Do not exchange money upon arrival in the local airports; exchange rates are not the best, do not exchange money on the street, only in local exchange houses, do not bring any unnecessary valuables i.e. jewelry, multiple laptops etc….
Do bring: Sunblock & sun protective clothing: hats, sunglasses, rash guards; Waterproof/Sand proof cell phone guards or Ziplocs baggies, which work pretty well; Any personal medication, prescription’s; Mosquito spray, Dramamine, Benadryl; Personal toiletries; Sports & entertainment gear/apparel: bathing suits, snorkeling gear/goggles, tennis shoes, golf cleats, tennis racquets/balls, golf club/balls, Frisbees, game boards & reading material; Multiple credit/debit cards & any amount of cash you are comfortable carrying; Multiple small bills for tipping upon arrival, us$1-2 per bag carried is acceptable; Love, patience, great attitudes, open minds and lots of big warm smiles.

Q10: How is the weather throughout the year?
A: Because it is located in the Caribbean, weather in the Dominican Republic is excellent year-round. During the summer, the temperature can range from 90 F (32 C) at mid-day to 70 F (23 C) in the morning. Temperatures hover around 65 F (19 C) in the winter. In the high mountainous areas of Jarabacoa and Constanza, the weather is cooler and has gone as low as 41 F (5 C). Because of climate change, it is no longer possible to delineate a specific rainy period. It can rain at any time of year, but usually just for short periods in the afternoon and evening. The warmest months are June, July, August and September.

Q11: What is the time zone for the Dominican Republic?
A: Local time is Caribbean Eastern Time (GMT -0400). In the winter it is an hour ahead of Eastern Standard Time in the United States. The Dominican Republic does not practice daylight savings time, as is customarily done in the United States.

Q12: What is the currency used in Dominican Republic?
A: The Dominican currency is the Dominican peso. It comes in denominations of 1, 5, 10 and 25 peso coins and in 20, 50, 100, 200, 500, 1,000 and 2,000 notes. Dollars and euros can be exchanged in banks and authorized exchange offices across the country.
There are restrictions on bringing more than US$10,000 in cash into the country and any amount over this value should be declared on the customs form. It is prohibited to leave the Dominican Republic with more than $10,000 US dollars or the equivalent in cash.
If you need cash, it is more convenient to take it out of a bank. They are normally open from 8:30 AM to 4:00 PM in large business centers, some bank branches are open until 7:00 PM.

Q13: What time are the shops opened?
A: Most businesses open their doors at 8:00 or 9:00 AM until 6:00 PM on business days and until 1:00 PM on Saturdays. Large shopping centers in the cities usually close at 9:00 PM and open on Sundays from 9:00 AM until 6:00 PM. In smaller towns and many tourist destinations, shops close at 6:00 PM Restaurants usually remain open and serve food until midnight, Sunday to Thursday, and until 2:00 AM on Friday, Saturday and holidays. However, there are some within tourism establishments that remain open 24 hours a day.